However, you can’t cancel your membership or remove your credit card details either via your Microsoft dashboard or Microsoft live accounts. Even when you end up at msftbilling.com you can only change or add a credit or debit card. There is no facility what-so-ever to remove a payment method or cancel a service. Rubbish.
However, I want to stop my monthly Microsoft Live Gold subscription. The only way to do this (at the moment) is by calling Microsoft Support. I’ve included all the options you need to select to get you through to the relevant help desk person.
UK Microsoft Support
- Press 1 – Microsoft 360 support menu
- Then press 1 – For Microsoft Live including billing enquires menu
- Then press 2 – For the cancel or enquire about your account menu
- Finally press 1 – To speak to someone about cancelling your Microsoft Live subscription
After I’d said I wanted to remove my credit card details from my Microsoft Live account, I was asked for the following information:
- Credit/Debit card number
- Home phone number
- Microsoft Live username
- Mobile phone number
I was then given a call reference (no surprises there) and told that my request would be escalated to a special team. A member of this team would contact me (via my mobile number) within 48 hours.
The result of all this. It will take 30 days to remove my credit card details from my Microsoft Live account. Yes, 30 days (I asked the help desk person to confirm this, just in case I miss heard, which they did). I find this totally unacceptable. The actual (and time-consuming) process of removing/cancelling your card details was completely glossed over in all the communications I received from Microsoft. I won’t hold my breath for the ability to cancel any subscription via the Xbox 360 dashboard. Somehow I don’t think it’s on Microsoft’s feature list (i.e. it won’t make them any money). However, until they add this functionality I will not add my credit card details to my live account again.